Rg99 takes the protection of your personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your information as a member of our platform.
Your personal data is more than just a number in our system — it is a responsibility we uphold with the utmost trust.
All data transmitted between your device and rg99 servers is encrypted using 256-bit SSL — the same security standard used by leading banking institutions.
Rg99 has never and will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
You have the right to access, correct, or request deletion of your personal data at any time. Our team is ready to process your request within the stipulated timeframe.
Your data is stored on servers protected by strict access controls, multi-layered firewalls, and round-the-clock security monitoring to prevent unauthorized access.
Rg99 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection regulations in the management of its members' personal information.
In the event of any security incident involving your data, rg99 is committed to notifying you within the stipulated timeframe and taking immediate remedial action.
Summary: rg99 respects your privacy. We only collect the data we need, use it solely for the stated purposes, and do not share your information without consent. You have full control over your personal data.
This Privacy Policy is published by rg99 ("we", "Platform", "rg99.vin") and applies to all users who access or use our platform, whether through the official website at rg99.vin or via the rg99 mobile app.
We understand that your trust is our most valuable asset. We are therefore committed to managing your personal data with full transparency, integrity and responsibility. This Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
By registering and using the rg99 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
Rg99 only collects personal data that is strictly necessary to provide you with quality services. The following are the categories of data we may collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, payment method, transaction history | Mandatory |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Game history, activity logs, platform preferences | Automatic |
| Supporting Documents | MyKad copy, bank statement, proof of address | Upon Request |
We do not collect sensitive data such as medical information, political views or religious beliefs unless voluntarily provided by you in the context of communications with our support team.
Rg99 collects your personal data through several different channels, including:
✓ Note: All data collection is carried out with your consent, either directly through your agreement at registration or implicitly through your continued use of the rg99 platform.
Rg99 uses collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:
Note: rg99 will not use your data for any purpose other than those stated above without first obtaining your consent.
Rg99 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in certain limited circumstances, we may share your information with the following parties:
All third parties we work with are required to sign strict confidentiality agreements and are only permitted to use shared data for the specified purposes.
The security of your personal data is rg99's top priority. We implement multiple layers of technical and operational protection to keep your data safe at all times:
✓ Reminder: While rg99 takes all reasonable precautions, no system can guarantee 100% absolute security. You are also responsible for keeping your account password secure.
Rg99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
Upon expiry of the designated retention period, your data will be securely deleted or anonymised in accordance with established procedures.
As an rg99 member, you have the following rights regarding your personal data in accordance with Malaysia's PDPA:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your personal data, subject to any applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another provider.
You may request that we restrict the processing of your data under certain circumstances as defined by law.
How to Submit a Request: To exercise any of the above rights, contact our data protection team by email at [email protected]. We will process your request within 14 business days.
Rg99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
You can manage your cookie settings through your internet browser at any time. However, disabling certain cookies may affect the functionality of the rg99 platform on your device.
The rg99 platform may contain links or references to third-party websites or services. This Privacy Policy applies only to the rg99 platform and does not cover the privacy practices of any third parties.
Rg99 is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to carefully read the privacy policy of every website you visit before providing any personal information.
Reminder: Third-party payment service providers integrated into the rg99 platform have their own privacy policies. When making a transaction, you may be redirected to their platform where their privacy policy will apply.
Rg99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.
Any material changes to this Privacy Policy will be communicated to you via:
Your continued use of the rg99 platform after changes are published signifies your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body if you believe your privacy rights have been violated. However, we encourage you to contact us first so we can resolve any issues promptly and effectively.
For more information about your rights, please visit the FAQ us or check Terms and Conditions rg99.
Enjoy a safe, transparent and enjoyable gaming experience. rg99 protects your privacy with the highest security standards so you can play with complete peace of mind.
By registering, you agree to the Terms and Conditions and Privacy Policy rg99.