Rg99 Terms and Conditions – Complete Platform Usage Guide Malaysia

01 Acceptance of Terms

This Terms and Conditions document is a legally binding agreement between you ("Player" or "Member") and rg99 ("Platform", "we", "rg99.vin"). By accessing, browsing, registering, or using any part of the rg99 platform — whether via the website or mobile app — you acknowledge that you have read, understood, and agree to comply with all terms contained in this document.

These terms apply to all services provided by rg99, including but not limited to slot games, bingo, table games, live dealer, VIP programme, promotions, deposits, and withdrawals.

Rg99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the rg99 platform after any changes are published will be considered your acceptance of the updated terms.

02 Member Eligibility

To register and use the rg99 platform, you must meet the following eligibility requirements:

• Aged 18 Years and Above or the minimum age requirement set under your local laws, whichever is higher.
• Have full legal capacity to enter into a binding agreement.
• Not appearing on the list of individuals excluded from using online gambling services.
• Not acting on behalf of any third party while using this platform.
• Your use of the rg99 platform does not violate any laws or regulations applicable in your area of residence.

03 Account Registration

Each player is only permitted to own and operate one (1) account only on the rg99 platform. Multiple account registrations by the same individual are strictly prohibited. rg99 reserves the right to close all duplicate accounts found, withhold balances, and cancel all associated bonuses.

During registration, you are required to:

• Provide accurate and truthful personal information, including your full name, date of birth, active email address, and phone number.
• Set a strong and unique password for your account.
• Not using another person's identity or false information during registration.
• Notify rg99 of any changes to your personal information.

Rg99 reserves the right to request identity verification documents at any time as part of the KYC (Know Your Customer) process. Failure to provide the required documents within the specified timeframe may result in temporary suspension or termination of your account.

04 Deposit & Withdrawal

Rg99 provides a variety of secure and integrated deposit and withdrawal methods for the convenience of Malaysian players, including FPX, Maybank2u, CIMB Clicks, TNG eWallet, and other local payment methods.

Regarding Deposits:

• All deposits are processed through encrypted and secure payment channels.
• Minimum and maximum deposit amounts are subject to the selected payment method and may vary.
• Rg99 does not charge any processing fees on player deposits; however, third-party payment service providers may impose their own charges.
• Deposited funds may only be used for gaming activities within the rg99 platform.

Regarding Withdrawals:

• Withdrawal requests will only be processed once all KYC requirements are met and any applicable bonus wagering requirements have been completed.
• Withdrawals will be processed to the same bank account or e-wallet used during deposit, for security purposes.
• Withdrawal processing times range from 1 to 3 business days, depending on the chosen method and requested amount.
• Rg99 reserves the right to request additional supporting documents for withdrawal requests that exceed certain limits.
• Any attempt to withdraw funds obtained through unlawful or fraudulent means will be blocked and reported to the relevant authorities.

05 Bonus & Promotions

Rg99 offers its members a variety of exciting bonuses and promotions from time to time. All bonus offers are subject to specific terms set for each respective promotion.

• The welcome bonus is available to new members registering for the first time and making their first deposit only.
• Each bonus has its own wagering requirement that must be fulfilled before any winnings from that bonus can be withdrawn.
• Abusing bonuses — including but not limited to opening multiple accounts to claim bonuses repeatedly — is strictly prohibited and will result in account termination.
• Rg99 reserves the right to cancel or modify any bonus or promotion at any time without prior notice.
• Bonuses cannot be transferred between accounts or directly converted to cash unless the wagering requirements have been met.
• In the event of a conflict between promotional text and these general terms, the specific terms of the relevant promotion shall take precedence.

06 Game Rules

All games offered on the rg99 platform use a Random Number Generator (RNG) that has been certified by independent international bodies, ensuring fairness and transparency in every game round.

• Players are fully responsible for understanding the rules of each game before playing.
• Any attempt to manipulate, hack, or interfere with the gaming system is strictly prohibited and will result in immediate account termination.
• Rg99 is not liable for any technical disruptions or internet connectivity issues that cause interruptions during a gaming session.
• In the event of a technical disruption during gameplay, rg99 will endeavour to restore the situation based on the last valid system record.
• The use of automated software, bots, or any tools designed to gain an unfair advantage in games is strictly prohibited.
• Players are not permitted to engage in situations involving conflicts of interest or collusion with other players.

07 Security & KYC

As part of rg99's commitment to safe and responsible operations, we conduct comprehensive Know Your Customer (KYC) procedures for all members.

Documents that may be required during the KYC process include:

• A valid MyKad or passport.
• Bank statement or proof of address dated within the last 3 months.
• Proof of ownership of the payment method used (where applicable).

All documents submitted to rg99 will be handled with full confidentiality and used solely for identity verification purposes. Your data is protected in accordance with rg99's Privacy Policy and will not be shared with third parties without your consent, unless required by law.

08 Responsible Gaming

Rg99 is committed to responsible gaming practices. We provide a range of tools and resources to help players manage their gaming habits in a healthy way.

• Deposit Limit: Players can set daily, weekly, or monthly deposit limits through their account settings.
• Wagering Limit: Players can limit the total wagering amount per gaming session.
• Self-Break: Players may apply for a temporary break from the platform for a set period.
• Self-Exclusion: Players who feel they have a gambling problem may apply for a complete self-exclusion from the rg99 platform.

If you or someone you know needs help with gambling addiction, we encourage you to seek professional support. rg99 provides links to relevant help resources on the Responsible Gaming us.

09 Account Suspension & Termination

Rg99 reserves the right to suspend or terminate any player's account for the following reasons, without prior notice:

• Violation of any section of these Terms and Conditions.
• Reporting or disclosure of fraudulent activity, money laundering, or other criminal activities.
• Abuse of platform bonuses or promotions.
• Multiple account registrations by the same individual.
• Use of false registration information or another person's identity.
• Attempts to hack, manipulate, or disrupt the platform's systems.
• Conduct that is unlawful or harmful to other players or the platform.

If your account is suspended for legitimate reasons, any remaining cash balance (after deducting any ineligible bonuses) will be returned to you in accordance with established procedures. However, in cases of proven fraud, rg99 reserves the right to withhold any balance in the relevant account.

10 Limitation of Liability

To the extent permitted by applicable law, rg99 shall not be liable for:

• Any financial losses incurred by a player as a result of gaming activity.
• Service disruptions due to system maintenance, technical failures, or outages beyond our control.
• Any indirect, consequential, or special damages arising from the use of the rg99 platform.
• Unauthorised access to a player's account due to the player's own negligence in safeguarding their login credentials.

11 Changes to Terms

Rg99 reserves the right to update, amend, or replace these Terms and Conditions at any time. Any material changes will be communicated to members via registered email or in-platform notifications.

The date of the latest revision will always be displayed at the top of this document. Continued use of the rg99 platform after any changes are published constitutes your acceptance of the updated terms.

We advise you to review this Terms and Conditions page regularly to ensure you are always informed of your obligations and rights as a rg99 player.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or the use of the rg99 platform in general, our support team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: [email protected] — we aim to respond within 24 business hours.
• Telegram: Reach us via rg99's official Telegram channel for a quick response.

You may also visit the FAQ us for answers to frequently asked questions that may have already been addressed.