At rg99, we believe that playing for fun means playing smart. This page provides all the tools, guides, and resources you need to keep your gaming experience always in control and enjoyable.
Online gaming should be an enjoyable form of entertainment — not a source of stress or financial hardship. This has been a core value rg99 has upheld since day one for players across Malaysia.
We understand that most rg99 players enjoy gaming in a healthy and responsible way. Even so, we recognise that the line between entertainment and unhealthy habits can sometimes become blurred. That is why rg99 provides a range of practical tools you can use on your own — without waiting for issues to become more serious.
As a platform trusted by hundreds of thousands of Malaysian players, rg99 takes a proactive approach to this. We don't just provide control tools — we actively educate players on good gaming practices and early warning signs to watch out for.
Before you start a gaming session, there are a few simple principles worth keeping in mind:
Rg99 enforces a minimum age of 18 for all members. We carry out a strict age verification process during registration as part of our KYC procedures. If a player is found to be under 18, the account will be terminated immediately and any remaining balance will be returned in accordance with established procedures.
We encourage parents and guardians to use parental control software on shared devices to prevent children from accessing online gaming sites.
⚠ Remember: Gambling is for adult entertainment only. Never use savings, borrowed money, or funds set aside for essential family needs for gambling purposes.
Answer these questions honestly to assess your gaming habits:
✓ If you answered "Yes" to all of the questions above — congratulations! You are playing responsibly. Keep it up!
⚠ If any answer is "No" — don't worry. Use rg99's control tools or contact our support team for further assistance.
Rg99 provides a range of control tools that you can activate directly from your account — simple, fast, and effective.
Set your own deposit limit for a daily, weekly, or monthly period. Once the limit is set, the rg99 system will automatically block any deposit that exceeds it.
Control how long you play each day. Once your time limit is reached, the system will alert you and automatically end your session to prevent overplay.
Need a short break? Use the Cool-Off feature to suspend your account for 24 hours up to 6 weeks. You can reactivate your account automatically once the cool-off period ends.
For players who need a longer break, the Self-Exclusion feature allows you to close your account for a period of 6 months to 5 years, or permanently.
Set the maximum amount you are willing to lose within a given period. Once your loss limit is reached, you will not be able to continue wagering until the limit period resets.
Opt out of receiving any promotional offers, bonuses, or advertisements from rg99. This feature helps you play within your own means, free from external influence.
Activating gaming control tools on rg99 is simple and only takes a few minutes. Follow the steps below:
Access your account via the rg99.vin website or the rg99 mobile app. Make sure you use valid login credentials.
Click on your profile icon at the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Review the available control tools — deposit limits, time limits, cool-off, or self-exclusion — and choose the one that best suits your needs.
Enter the limit value or duration you want, then confirm your selection. Most limits take effect immediately after confirmation.
If you need guidance or wish to activate permanent Self-Exclusion, contact the rg99 support team — available to help you 24/7.
Important Note: Limits you set take effect immediately. Any request to raise a limit again requires a 7-day waiting period — this is an added layer of protection for you.
Identifying early warning signs is the most important first step. Pay attention if you or someone you care about shows any of the following signs:
Using bill money, savings, or borrowing funds to keep playing.
Continuing to play in hopes of recovering money that has already been lost.
Prioritising gaming over family, friends, and work responsibilities.
Feeling uncomfortable, restless, or irritable when trying to cut back or stop playing.
Lying to loved ones about how much you play or how much you spend.
Feeling the need to increase your wagering amount to get the same thrill as before.
⚠ If you recognise yourself in the warning signs above — now is the right time to act. Use rg99's control tools or seek professional help. You don't have to face it alone.
Rg99 partners with various support organisations to ensure players who need help can access professional assistance with ease.
The rg99 support team is available anytime via Live Chat, email, and Telegram. If you'd like to activate control tools or discuss self-exclusion options, we're here to listen — without judgment.
The Malaysia Ministry of Health provides free counselling and mental health support services. If you are feeling overwhelmed by gambling-related problems, do not hesitate to seek professional help.
There are various community support groups in Malaysia that provide a platform to share experiences and receive support from individuals who have been through similar situations. Talking to someone who understands can make a significant difference.
Gambling problems affect not only the individual but the entire family. Family counselling services can help everyone involved work through the situation together in a healthy and constructive way.
Rg99 is always by your side — whether for entertainment or support. Register today and enjoy a platform that puts player well-being first.